Privacy Policy

1. Introduction

NOI Valve ("we," "us," or "our") is committed to protecting the privacy of our customers, prospects, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website at www.noivalve.com, our sales engine at hello.noivalve.com, or receive communications from us.

By using our services or providing your information, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and company/property name
• Property address, city, state, and property type
• Water utility bills and meter photos (when voluntarily submitted)
• Communications you send us by email or through our website

Information we collect automatically:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, links clicked, and time spent on our website
• Email open and click events (via SendGrid tracking pixels)

Information from third parties:

• Public business records (property ownership, corporate filings)
• Business contact data from Apollo.io and similar B2B data providers

3. How We Use Your Information

We use your personal information to:

• Contact you about our water-savings products and services
• Provide and improve our water optimization analysis and M&V reports
• Schedule and conduct sales calls, discovery sessions, and follow-ups
• Send you marketing emails about NOI Valve products, case studies, and promotions
• Process transactions and fulfill orders
• Respond to your inquiries and provide customer support
• Comply with legal obligations
• Analyze usage patterns to improve our website and communications

4. Email Communications & Your Rights (CAN-SPAM / GDPR)

If you receive marketing emails from NOI Valve:

• Unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email we send.
• We will process all unsubscribe requests within 10 business days as required by the CAN-SPAM Act.
• Unsubscribing from marketing emails does not affect transactional emails related to your existing orders or installations.
• If you are in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the GDPR, including the right to access, correct, or delete your data. Contact us at the address below to exercise these rights.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business (e.g., SendGrid for email delivery, Cloudflare for hosting, Calendly for meeting scheduling), who are contractually obligated to protect your data
• Business partners with your explicit consent
• Law enforcement or government agencies when required by law or to protect our legal rights
• Successor entities in the event of a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Marketing contact records are retained for up to 3 years from the date of last interaction. You may request deletion at any time by contacting us.

7. Security

We use industry-standard technical and organizational measures to protect your personal information, including encrypted HTTPS connections, access controls, and secure cloud infrastructure hosted on Cloudflare's global edge network. However, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. Email communications may include a tracking pixel that tells us when an email has been opened or a link has been clicked. You can disable email image loading in your email client to prevent tracking pixels from firing.

9. Children's Privacy

Our services are directed to businesses and commercial property owners and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to be removed from our contact list, please reach out: